Faisalabad: The Federal Ombudsman Secretariat, Regional Office Faisalabad, facilitated the payment of Rs. 850,000 in outstanding pension arrears to Mr. Abdul Ghafoor, a retired employee of the Pakistan Post Office, providing him long-awaited relief.
According to the spokesperson, Mr. Abdul Ghafoor had filed a complaint with the Regional Office stating that his pension arrears had not been paid despite repeated visits to the concerned offices over the past two years. He approached the Federal Ombudsman after exhausting all departmental channels without success.
Upon receiving the complaint, the Regional Office Faisalabad took formal notice of the matter, summoned the relevant officials, and initiated scrutiny of the official record. During the hearing, it was revealed that administrative delays and certain technical issues had led to the non-payment of the complainant’s legitimate dues.
Following the directions of the Federal Ombudsman, the department concerned was instructed to take immediate corrective measures. After compliance, the pension arrears were recalculated and a total amount of Rs. 850,000 was released to the complainant.
The spokesperson stated that the Federal Ombudsman Secretariat provides a prompt, free, and effective forum for the redressal of complaints against federal government departments, ensuring timely justice and relief to citizens. Complaints received at the Regional Office Faisalabad are being resolved on a priority basis to prevent unnecessary delays and hardship.
He added that the institution addresses cases related to maladministration, delays, and injustice within federal departments, and directs corrective action within its legal mandate.
Expressing satisfaction over the outcome, Mr. Abdul Ghafoor appreciated the performance of the Federal Ombudsman Secretariat, stating that the timely payment had significantly eased his financial difficulties. He also encouraged other citizens to approach the forum for the protection of their legitimate rights.
