The Federal Tax Ombudsman of Pakistan visited the Rawalpindi Tax Bar Association on 29 January 2026 and held a meaningful and constructive interaction with members of the tax fraternity.
Upon arrival, the Federal Tax Ombudsman was warmly received by the President and Vice President of the Rawalpindi Tax Bar Association. The Advisor Legal to the Federal Tax Ombudsman Mr. Almas Ali Jovinda was also present during the visit.
Addressing the gathering, the Federal Tax Ombudsman stated that his primary focus is not on the number of complaints filed, but on the impact and effectiveness of the relief provided to taxpayers. He emphasized that real justice is reflected in meaningful outcomes rather than statistical figures.
He reaffirmed that the doors of the Federal Tax Ombudsman’s office are always open for taxpayers and underscored that transparency, integrity, and accessibility remain the core principles of the institution. He added that when work is carried out with honesty and dedication, Allah creates pathways forward, and with consistent effort, institutions can achieve credibility and public trust, Insha’Allah.
The Federal Tax Ombudsman encouraged tax practitioners to move forward with courage and determination while actively supporting taxpayers during proceedings. He shared his vision of transforming the FTO office into an institution that inspires confidence and trust among the public.
Mr. Hijazi also urged tax practitioners to focus on issue-oriented complaints to help identify systemic challenges and bring sustainable improvements to the tax administration framework.
The meeting was held in a positive, serious, and professional environment. Participants appreciated the Federal Tax Ombudsman’s attentive listening and reassuring responses. The visit concluded with mutual appreciation and a shared commitment to continued engagement for the effective resolution of taxpayers’ grievances.
