Federal Ombudsman Ijaz Ahmad Qureshi has marked the 43rd anniversary of the Federal Ombudsman of Pakistan, highlighting the institution’s longstanding role in providing relief to more than 2.5 million families, most of them belonging to underprivileged segments of society.
In a statement issued on the occasion, Mr. Qureshi described the Federal Ombudsman as the country’s foremost forum for administrative accountability, which has earned widespread public trust through effective resolution of complaints related to mismanagement, negligence, and inefficiency. He termed the institution a “court for the poor,” emphasizing its role in delivering justice directly at the doorstep of citizens.
He noted that the Ombudsman’s outreach has expanded significantly over the years, with 28 regional offices and complaint centres now functioning across the country to ensure greater accessibility and timely redressal of grievances. The Federal Ombudsman also highlighted key initiatives such as open courts, the Outreach Complaint Resolution (OCR) programme in smaller towns and tehsils, and the Informal Resolution of Disputes (IRD) mechanism, which have collectively improved public access to justice.
Reaffirming the institution’s commitment to integrity and public service, Mr. Qureshi said the new year presents an opportunity to renew dedication toward prompt and effective complaint resolution. He pledged that every possible effort would be made to address public grievances without delay while remaining faithful to the Ombudsman’s core mission and principles.
Expressing confidence in the institution’s future, the Federal Ombudsman said that through consistency, transparency, and perseverance, the organization would continue to safeguard public trust and raise standards of service delivery across Pakistan.
