LAHORE, August 2025 – On the directives of Federal Ombudsman Ejaz Ahmad Qureshi, a team from the Federal Ombudsman Secretariat, Regional Office Lahore, conducted an inspection of Allama Iqbal International Airport on Wednesday to assess passenger services and facilities.
The inspection team, led by Member In-Charge Kanwar Shah Rukh, included Director General Riaz Hameed Chaudhry, Deputy Director Tahir Zameer, and Assistant Advisor Gulzar Ahmad Butt. The officials reviewed passenger amenities in detail and directly interacted with travelers to hear their concerns.
Special focus was placed on the One-Window Facilitation Desk, established under the Federal Ombudsman Secretariat to provide quick redressal of passenger complaints. The team also evaluated the performance of Customs, FIA, Overseas Pakistanis Foundation (OPF), and the Pakistan Civil Aviation Authority (PCAA), issuing immediate directions for further improvements.
PCAA officials informed the delegation that all service desks have now been relocated to a single spot for the convenience of passengers, ensuring smoother assistance and coordination.
